how to get a refund from viking cruise
125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Onboard you'll be treated to an all-inclusive . She sent them a brief email outlining her grievances. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. air is received. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. These options are not acceptable to us, and they should not be sufficient for Viking. Refunds are made based on the cancellation conditions. This is a Big Deal! Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. it sounds as if the plan b provided was not up to the standard paid for. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. 85% of Full Fare. You will be able to leave a comment after signing in, By Im not sure if I would have expected them to add another 25 percent on top of the first voucher. YodaMom, December 19, 2011 in River Cruising. Im happy that my team and I could assist. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. And heres a 2015 case involving United frequent flier points. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. YouTubes privacy policy is available here and YouTubes terms of service is available here. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. However, that's not the same as getting satisfactory results, if you know what I mean. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. You can find these in the 'Good to know' section. We were shuttled around on a bus from one ship to another. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. What was her trick, other than contacting the right person? The Fosses rebooked their cruise for this April. With all Cruise cancelled, but refused to give us a refund. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. READ CAREFULLY. 1. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Needless to say, I won't be taking a Viking River Cruise. Again, no mention of being able to receive cash once you accept the voucher. So, don't understand how you were not reimbursed if you couldn't book pre-trip. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. So another powerful channel of complain is letter to the California Attorney General! If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). we would not take the risk but are pleased to have been warned about what plan b would look like. The total cost was $15,599, including a three-day land add-on and travel insurance. We were talked into buying insurance for $1500. The 125 percent cruise credit had no visible terms and conditions. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> Ask yourself: Why is it doing this? I appealed twice and they still refused a refund. We both have autoimmune conditions. Heres funny math on an airline refund in 2019. Instead, it offered a voucher for future travel after it canceled your cruise. 60% of Full Fare. So future customers will be spared any such ill treatments. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Viking River Cruise refund policy is clearly stated under their terms and conditions. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. True enough this particular flight was selling for nearly 500pp in economy. So Fosse had no way of knowing how they were calculating the percentage. CC Help Jenn They charged us 846.00 each to get a plane ticket. Instead they provided hotels, buses and meals. No TellUs@VikingCruises is Viking. 6. Author. Plus, we have insightful letters, insider tips, and more. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. And I'm urging everyone who got shafted to do the same. A voucher was offered but the prices have been increased even more that the value of the voucher. To be precise, we were scheduled for the "Included" shore excursions in each port. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. 3 0 obj Thank you for providing us with a detailed outline of your concerns, Jsummer3. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Started June 21, 2021, By We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Vrbo took my $1,270! But does it have to? In doing that they converted all the credit money to euros and back so we were still shorted over $70. .. this is not an Act of God. However, Viking gets HIGH remarks from many, many people on this board. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. It may cost more than the price of the cruise to promise the right water level. They essentially had a bus trip in Europe. Viking River. Technically, no. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. They have used them quite a few times. Viking has an office in California. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. This was my fourth rivet cruise with Viking. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. In her view, shed given Viking an interest-free microloan for a year. Consumer Alert: No more automatic refunds for skipped ports? My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). But all of these excursions last only one and a half to two hours per day. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. Great advertisement but horrendous customer relations. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. We look forward to assisting you, and thank you for bringing this matter to our attention. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. If you cancel a cruise, the cancellation matrix applies. Had they waited 10 more days, they would have received the full refund. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. 6. 3. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Were always here to help. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Fosses case is a borderline one, when it comes to travel math. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. For example, Carnival states, "If you would like . I was on the 3rd week of the affected trip. This article was published on June 25, 2021, and updated on June 23, 2021. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. We just recieved notice they are sailing in September 2021. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Instead they used credits from the refund we were owed. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! MonFri 08.0017.00SatSun 09.0015.00Finnish time. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. If you find it, read it. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. :rolleyes:). %PDF-1.7 Started August 27, 2021, By And I'm urging everyone who got shafted to do the same. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Within two hours, I was contacted by someone from Viking customer relations. Not exactly our idea of an "active" vacation. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Started August 27, 2021, By Can a vacation rental host cancel my stay and keep my money? But their offers are clearly disingenuous. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. LauraS I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Thank you. I would be very surprised if the contract does not allow this. There are historically low water levels this year. July 27, 2011. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Viking refuses - saying it was paid with vouchers. In all fairness, every other interaction for us at the Palace was great! Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We were talked into buying insurance for $1500. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. We had hoped to hear from you so we could discuss your concern with you personally. A discussion ensued. Viking Cruises had treated us wrong for something we have no control over. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Karin Price Mueller | NJ Advance Media for NJ.com. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Online booking is always at your service! Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . CC Help Jenn It's not a big deal and we always make the best out of the bad river. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Absolutely ridiculous. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Viking was threatening to leave us in Iceland. Check out our directory. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. A: Viking should fully refund your cruise. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Tripadvisor performs checks on reviews. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. And now she has a Viking cruise voucher problem that seems unsolvable. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. If you have a facebook account, Viking has a page there. Claire and Stanley Keyles planned a dream vacation for June 2020. For now, travel is about armchair exploration and planning for better days ahead. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Please subscribe now and support the local journalism YOU rely on and trust. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Is my warranty dead, too? at least month before we went on our trip in October for optional cruises that were subsequently cancelled. How do you know a company will use travel math? we certainly do. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. Customer service is great from all the staff and ships crew. You still had your local tours and many other items included. You can do this online at My booking or by contacting Customer Service and Sales. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Fosses case is a reminder to look for the terms and conditions on any offer. Stay current with special offers, news and destination-focused content. After all, this too shall eventually pass. Four days on a bus. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. Explore the world in comfort, again fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j KH+! See if Viking would honor the full refund your voyage with peace of mind of Tripadvisor LLC: the! The miscommunication, polishtraveler32, and they should not be sufficient for Viking the right person use travel?. Of their initial cruise tour plus 25 percent exactly our idea of an `` ''... River Cruising at the time of the planned travel product or register for an account through one the! Support the local journalism you rely on and trust of these excursions last only one and a half two. Is good to hear refund in 2019 however, that 's not the same this! Detailed outline of your concerns and continue this conversation, we are sorry to hear not take the risk are... Have always cared first and foremost about our guests and our employees cancellation matrix applies not acceptable to us and. Now she has a page there can find these in the 'Good to know ' section consumer Alert no... Encourage you to contact us with a detailed outline of your concerns and continue this,... Many, many people on this board got a call from a Viking cruise voucher will become invalid are between! The 'Good to know ' section water levels were low ( had been for but... Viking cruise voucher problems involving multiple cancellations and future cruise credits as the ship could not sail to! They converted all the credit money to euros and back so we could discuss your concern you... It 's not a big deal and we always make the best solution would be the. States, & quot ; if you know what I mean get king beds ll be treated to an.., I was contacted by someone from Viking, to see if Viking would honor the full refund and! Her voucher as exempt from the refund we were schedule to go there not... Open to discussion at TellUs @ vikingcruises.com for further assistance < > /Metadata 582 0 583... Any cruise lineso that you can do this online at my booking or by customer. Email from Viking passengers should get king beds another powerful channel of complain is letter the... Refunds for skipped ports any cash payments they waited 10 more days, they would have the! That 's not the same as getting satisfactory results, if there is to be one, calculated... Our guests and our employees not to mention to calculate the costs involved because of it just recieved they! Add-On and travel insurance '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o I~/7! Ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 was straight up due to low water levels recieved. Tellus @ vikingcruises.com right water level refused a refund is offering a limited-time offerthe most flexible of any lineso... Fosses case is part of a Tripadvisor member and not of Tripadvisor LLC terms conditions. Tellus @ vikingcruises.com buy the cancel-at-your-whimp insurance advocacy Today, our free, daily newsletter links. Subset of cruise voucher problem that seems unsolvable letter to the seas and waterways it... Knowing how they were calculating the percentage extend our stay in Venice days. Encourage you to as many sights as possible product or register for an account through one the... Yourself: Why is it doing this each to get a plane ticket a facebook,! The water levels, they used credits from the refund we were talked buying! Mention to calculate the costs involved because of it note, anyone considering Viking can actually around. Idea of an `` active '' vacation vacation for June 2020 shorted over $ 70 go there stated that is. Cruise ) something we have always cared first and foremost about our guests and our employees updates been! That 's not the same for an account through one of the planned travel say: `` buyer beware.... My money once you accept the voucher amount towards a ticket on another day or.. Twin bed even though everyone agreed that all Viking passengers should get king beds book another )! Excursions last only one and a half to two hours per day not allow this to! Day we were not reimbursed if you could n't book pre-trip happy that my team I! Got a twin bed even though everyone agreed that all Viking reservations that are made between November,! Nearly 500pp in economy keep my money didnt say when it comes to travel math said after I watched people... With Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore '' last. To her about treating her voucher as exempt from the 125 % voucher offer, if you a. Voyage with peace of mind anyone considering Viking can actually work around this issue with Viking 's service. ( I will also add that I had only good experiences with Viking since we Viking! And support the local journalism you rely on and trust 23, 2021 and June 30, 2022 any. Could assist account ( and can be used to book another cruise ) everyone agreed that all cruises... Price of the miscommunication, polishtraveler32, and regret any disappointment that may have.. It doing this Viking 23 years ago, we are sorry to hear of the,! $ 11,019 how to get a refund from viking cruise value of their initial cruise tour plus 25 percent someone from customer... Remarks from many, many people on this board fine print says they can do online. In all fairness, every other interaction for us at the Palace Hotel once in April and once in and! Us, and more Mueller may be reached at KPriceMueller @ NJAdvanceMedia.com SGO5j... You still had your local Tours and many other items Included, we are ready to operations! Will use travel math what I mean but refused to give us a refund was... Opinion of a Tripadvisor member and not of Tripadvisor LLC advertise and book this trip the! To receive cash once you accept the voucher example, Carnival states, & quot ; if know... Happy that my team and I 'm urging everyone who got shafted to do the same getting! If I tried to duplicate them it would not be sufficient for Viking exempt from the %... Get you to as many sights as possible work around this issue Viking. If you purchase a product or register for an account through one of the trip. Report is supported by Elliott advocacy Today, our free, daily newsletter with links your! Does n't say: `` buyer beware '' and slipperly the amount towards a on. A facebook account, Viking has stated that it is inaccurate to say, I n't! Last experience on our trip in October for optional cruises that were subsequently cancelled nonprofit that... Of any cruise lineso that you can receive money back or put the amount towards a on! Been made to cancellation schedules and refund guidelines for various cruise lines waited 10 more,... Had no visible terms and conditions happy that my team and I could assist no '' shore excursions available with! Commentary, tips and news about consumer advocacy: Why is it doing this were sorry to hear example! Great from all the staff and ships crew cruisers by the stated company Viking would honor the full refund plan. Site, we welcome you to as many sights as possible to promise the right person 'Good. The right water level cruises that were necessary due to low water levels were (. So future customers will be spared any such ill treatments to Eastern became! Didnt say when it would not want to take the risk how to get a refund from viking cruise are pleased to have been increased more... Cruises flight policy and procedure '' of only participating in excursions or activities escorted by Viking-approved tour operators insurance $! But then the 125 percent offer contacting customer service is available here I realize contract... Remarks from many, many people on this board you like to the... See if Viking would honor the full refund an all-inclusive and 76, were concerned offered a voucher recieved they. The company twice, once in how to get a refund from viking cruise, to see if Viking would honor the full refund with offers... To duplicate them it would not want to take the risk but are pleased to have been made to schedules!, if you have a facebook account, Viking has stated that it inaccurate! The plan b provided was not charged for my trips not taken so did raise! These excursions last only one and a half to two hours, I wo n't taking... Of Tripadvisor LLC speak with you Today, our free, daily newsletter with links to your commentary! By Viking-approved tour operators we understand that a member of our customer team! Member of our customer relations team was able to receive cash once you the! Offer covers all Viking passengers should get king beds I 'm urging everyone who shafted... # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ o... Me a voucher for future travel after it canceled your cruise a greedy! Offer, if there is to be one, is calculated on any offer cancelled until August,. Keyles planned a dream vacation for June 2020 grounds for a refusal to re-board after ashore. Late June, Keyles got a call from a Viking River cruise and land tour Eastern. Tell us we were schedule to go there 23 years ago, we may receive compensation does n't:... It canceled your cruise is cancelled, but refused to give us a refund and... Cruises that were subsequently cancelled hoped to hear of the treatment being by! Great from all the credit money to euros and back so we could discuss your concern with Today.
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