lucy in the sky customer service phone number
If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Anyone can write a Trustpilot review. - Kate, Hi Gosset! United States. -Kate. All orders are subject to availability and confirmation of the order price. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Have e-mailed twice in the last week with no response! There are thousands other options. Be careful of ordering something for a particular occasion. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Thanks for your feedback. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Not to mention that the slip underneath hardly covers anything. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Needed it for Feb 25th. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Get the latest business insights from Dun & Bradstreet. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). The stated ship times cannot be altered with the delivery method. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Products used:None- never received my order. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. 7,129 posts. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Currently, Lucy In the Sky does not offer any exchanges. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Dannica Ramirez is a content writer for ClothedUp. We're so sorry about the delayed style. All international orders are shipped with DHL International Packet Plus. Well look into the stated issue and will work out a way to resolve the situation asap! She was very polite and helpful. It is the size of a T-shirt. The customer service is out of this world. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. . Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. :) We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Thanks for your feedback and review! Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. Please read the email in full, there may be pertinent details which may have been missed. All prices advertised are subject to such changes. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). We may also share information with companies assisting in fraud protection or investigation. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. To be honest I completely forgot about this order because it never arrived. Not worth the hassle and loss of money. I will no longer be recommending this store. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Hi Janie, Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. contact customer service, generate return labels. Hi Kara, Well guide you through the process. 10/10! Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Plus, quality doesnt always seem to match up to the prices. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? The dress we purchased did not fit at all like the photo depicted on the site. Totally disappointed! What's New. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Hi Kat! Ordered 4 dresses in August 2022 for several events (totaling over $300). You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. BBB Business Profiles generally cover a three-year reporting period. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) United States. This document governs your relationship with www.lucyinthesky.com (Website). Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. - Kate, Hi Chris! As of 10/10 it hasn't even shipped, although they charged my credit card immediately. It was nothing like the picture. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Lucy in the Sky ranks 92nd among Women's Clothing sites. Contact Uploading & Non . Email: shop@lucyinthesky.email - replies within 24 business hours. Hi KM, I mean, short to the point where I can see her butt cheeks! We're so glad that Daniella was able to assist you. Ordered my daughter a winter formal dress. Not a problem. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) She gotta keep pulling it down to make sure everything stays covered. -Kate. Our regular return policy applies to all orders made through AfterPay. Any orders cancelled within 14 days of being placed can be cancelled for store credit. If we are unable to contact you we will treat the order as cancelled. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. They have no customer service phone line. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. You gotta keep returning and getting a dress that would finally fit - if at all! We will send her your regards! Lucy In the Sky has some decent prices. Products used:Still waiting for it to arrive (for 6 weeks)! Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Products used:None, I never received them. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. The online chat help was very helpful! My item did not arrive in the alotted time it was supposed to with NO communication from the company. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. The first time it was cancelled altogether. Tip for consumers:Pay attention to shipping times. Do not buy from them. I wear a size 12, and the size 12 they shipped me barely fit over one leg. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. The dress did not fit correctly and they will only give you credit no refund. All orders ship out of Los Angeles, we design all of our styles in-house. You will receive your tracking number once your style/s have been shipped. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Yes! I am doubtful now the dress will come in time (or ever) for my event. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Hi Jay, We're so sorry to hear that the length was an issue. All orders are subject to availability and confirmation of the order price. You can email us at resolution@lucyinthesky.email! I can always count on you for the best quality and accurate fit. We want to make sure this is refunded immediately. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. 90015 would it arrive by october 26th? Horrible customer service. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Please reach out to us for the advanced credit prior to making a new order! LUCY IN THE SKY Help Centre. All swimsuits are under $70, and thats including the top and the bottom! Really bad. For my troubles, I've been offered a $25 store credit. Our styles are designed exclusively in Los Angeles. Ordered from this company thinking the dresses were cute. Business days do not include weekends or public holidays. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. If the issue persists, we would suggest to follow up with your bank. No further information is required on your end, the return label has all your information. -Kate. 12/29/2022. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Only returning an item that was too much cleavage exposure for a girl without cleavage. Extremely disappointed and feeling like they stole from me. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Search. We have no idea when the dress will arrive or if it will arrive on time. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. If you need specific product measurements or have further questions, please email us at. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. After I returned both dresses, they refuse to refund my money for the 2nd dress. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. ; s clothing sites generally cover a three-year reporting period made somewhere.. 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